Refund policy

60-Day Peace-of-Mind Guarantee

We want you to feel confident with your purchase. This policy applies to purchases made through Nexvur.com.

If Nexvur isn’t the right fit for you, contact us within 60 days of delivery at support@nexvur.com to request a refund. Please include your order number and the email address used to place your order so that we can locate your purchase.

Refund requests are handled by our support team. Please do not send items back unless our team specifically asks you to do so.

Once approved, refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to process and post the refund.

Damages and Issues

Please inspect your order upon delivery and contact us promptly if your item is damaged, defective, or incorrect. We’ll work with you to make it right.

Questions

For any questions about this policy or an existing order, please contact us at support@nexvur.com.